Yes, you can visit us at our store in Seville, at Calle Rosario, 16, without an appointment.

Our opening hours are Monday to Saturday, from 10:00 to 20:00, except on holidays.

We do not create completely new designs from scratch, but we can customize some of our models to suit your preferences.

Depending on the design, we can modify lengths, sleeves, necklines, colors, fabrics, or other details.

To inquire about the customization possibilities for a specific model, please contact us before placing your order and we will inform you.

Please note that garments made to your specifications or clearly personalized cannot be returned due to withdrawal.

The timeframe will depend on the garment's availability:

In-stock garments: usually prepared and shipped within approximately 1 to 5 business days.

Garments requiring manufacturing: the approximate production time is 15 to 21 business days, to which shipping time must be added.

Whenever possible, availability and estimated delivery times will be shown on the product page.

If you have an event or need to receive your order by a specific date, please write to us at info@rocioosorno.com or contact us via WhatsApp at 622 795 759 before making your purchase so we can confirm if it's possible.

No. Our designs are currently available for purchase exclusively.

You will find our size guide on each product page.

We also recommend that you check the product description, as certain measurements may be particularly relevant depending on its pattern.

If you are unsure between two sizes, you can email us at info@rocioosorno.com or contact us at 622 795 759, Monday to Friday from 9:00 to 14:00 h, and our team will help you choose.

Yes, provided the design allows for the requested modification.

Before placing your order, please contact our team to confirm the feasibility, lead time, and, if applicable, cost of the customization.

Garments made to customer specifications or clearly personalized are excluded from the right of withdrawal in the cases established by law.

Yes. For products that allow returns, you have 15 calendar days from their receipt to request a return.

The garment must meet the conditions established in our Exchange and Return Policy.

To find out all the details or start the process, consult the section "Process a return".

The direct costs of return shipping are borne by the customer, except in the case of a defective or incorrect product, or when ROCLUTEX, S.L. is legally obligated to cover them.

Write to us as soon as possible at pedidos@rocioosorno.com, indicating your order number and attaching, whenever possible, photos or videos of the incident.

Our team will review the case and let you know how to proceed. Your legal warranty rights are not limited by the period in which you initially report the incident to us.

If you wish to cancel an order, please contact us as soon as possible at pedidos@rocioosorno.com.

If the order has not yet been shipped or has not entered a manufacturing or customization process that prevents its cancellation, we will be able to process it.

This is without prejudice to the right of withdrawal and other rights legally corresponding to the consumer.

Yes. We ship to the countries enabled in our online store.

The costs and options available for your destination will be shown during the purchase process. In certain destinations, taxes, duties, or customs fees may apply.

When your order is shipped, you will receive an email with the necessary tracking information, provided that the shipping service used offers this option.

All payment methods available for your purchase will appear during checkout.

Depending on the device, country, and availability, these may include credit or debit card, PayPal, Apple Pay, Google Pay, Shop Pay, or other systems enabled at the time.

For certain models, yes. Some garments can be purchased even if they need to be produced.

When an item requires production, its estimated production or delivery time will be indicated before checkout.

If you need your order for a wedding, event, or specific date, please contact us before making your purchase.

We will do our best to accommodate you, but providing an event date does not in itself guarantee delivery unless our team has expressly confirmed it.