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Cookies Policy

In compliance with Article 22 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI), in relation to Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, General Data Protection Regulation (GDPR) and Organic Law 3/2018, of December 5, on Data Protection and guarantee of digital rights (LOPDGDD), Roclutex, S.L. makes this Website Cookie Collection and Processing Policy available to users.

What are cookies?

A cookie is a file that is downloaded to your device when you access certain web pages. Cookies allow a website to store and retrieve information about your browsing habits and, depending on the information they contain and how you use your equipment, they can be used to recognize you.

Cookies used on the website

The cookies used by the website https://rocioosorno.com are classified below:

According to the entity that manages them:

  • First-party cookies: these are sent and managed directly by Roclutex, S.L. through the Shopify platform, on which the online store is built.
  • Third-party cookies: these are sent to the user from a domain external to Roclutex, S.L., usually linked to analytics, advertising or social media services integrated into the store.

According to their purpose:

  • Technical or essential cookies: allow navigation through the website, the operation of the shopping cart, the checkout process, and access to the customer account. They are necessary for the basic functioning of the store and do not require prior consent in accordance with the LSSI.
  • Preference/personalization cookies: allow information to be remembered so that the user accesses the service with certain characteristics that may differentiate their experience, such as the language or display currency.
  • Analytics or measurement cookies: allow the number of users to be quantified and their navigation analyzed to improve the website (only if activated through installed apps or pixels).
  • Social and marketing cookies: are set by social media or advertising platforms to allow users to share content or to display personalized ads (only if activated through installed apps or pixels).

According to their duration:

  • Session cookies: designed to collect and store data while the user accesses the website.
  • Persistent cookies: store data on the user's device and can be accessed for a period defined by the cookie owner.

List of cookies used

1. Shopify first-party cookies (technical / essential)

These cookies are automatically set by the Shopify platform on which the store is built and are necessary for its operation. They do not require user consent.

Cookie name Purpose Duration Type
cart Maintains the user's shopping cart identifier while browsing the store. 2 weeks First-party / Technical
cart_sig Verifies the integrity of the shopping cart data. 2 weeks First-party / Technical
cart_ts Records the timestamp associated with the cart, used during the checkout process. 2 weeks First-party / Technical
_secure_session_id Ensures the security of the HTTPS connection and maintains the user's session during their visit. 24 hours First-party / Technical
secure_customer_sig Identifies the user once they have logged in to their customer account. 1 year First-party / Technical
keep_alive Retains the location (store/market) selected by the buyer during their visit. 30 minutes (session) First-party / Technical
localization Remembers the country or region selected by the user to display corresponding prices, language, and shipping availability. 1 year First-party / Preferences
_shopify_essential Used for essential checkout and platform functions (anti-fraud, real-time stock availability). Session First-party / Technical
_tracking_consent Stores the user's cookie consent preferences. 1 year First-party / Technical
_orig_referrer / _landing_page Internally record the user's entry page to the store, for exclusively technical and checkout purposes. 2 weeks First-party / Technical

 

Note on _shopify_y and _shopify_s: Shopify stopped setting these two cookies (unique visitor and session identifier) in stores by default as of April 30, 2026, replacing them with a customer identifier managed through the Web Pixels API, which is not stored as a traditional browser cookie. If backward compatibility (useShopifyCookies) is activated in the future or any app reintroduces them, this table should be updated accordingly.

2. Third-party cookies (analytics and marketing)

Cookie name Provider Purpose Duration Type
_ga Google Analytics 4 Distinguishes unique users for generating website usage statistics. 2 years Third-party / Analytics
_ga_XXXXXXX Google Analytics 4 Maintains session status for GA4 measurement. 2 years Third-party / Analytics
_gid Google Analytics Distinguishes short-term users. 24 hours Third-party / Analytics
_fbp Meta (Facebook/Instagram) Pixel Records and measures advertising conversions and interactions with Meta ads. 3 months Third-party / Marketing
_ttp TikTok Pixel Identifies the visitor to measure conversions and personalize ads on TikTok. 13 months Third-party / Marketing
__klaviyo_* Klaviyo (if used for email/SMS marketing) Links browsing activity with contact profiles for marketing automations. Variable Third-party / Marketing

 

Google Analytics may install additional cookies according to the document: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=es

3. Social cookies

The website may include functionalities provided by third-party services and social networks such as Instagram, Facebook, TikTok, Pinterest or YouTube (for example, through embedded content or sharing buttons), which may install their own cookies to track user activity. Roclutex, S.L. has no direct control over the information collected by these cookies, which is governed by the privacy policies of each social network.

Acceptance or rejection of cookie installation

Roclutex, S.L. displays information about this Cookie Policy through the consent banner configured in Shopify's privacy panel (Settings > Customer Privacy), accessible on all pages of the website. This banner allows the user to:

  • Accept the installation of non-essential cookies.
  • Reject the installation of non-essential cookies or withdraw previously granted consent.
  • Obtain additional information about what cookies are, consult this Cookie Policy and modify their settings at any time.

The technical or essential cookies described in section 1 are not subject to this consent, as they are strictly necessary for the provision of the service requested by the user (cart, checkout, security), in accordance with article 22.2 of the LSSI.

Deleting cookies

The user can accept, block or delete the cookies installed on their computer by configuring their browser options. However, if technical cookies are blocked or deleted, part of the site (such as the shopping cart or the payment process) may not function correctly.

Instructions for enabling or disabling cookies in the most common browsers:

Personal data processing

Roclutex, S.L. is responsible for processing the user's personal data. You can consult all information related to personal data processing on the Privacy Policy page: https://rocioosorno.com/politica-de-privacidad

Contact

If you have any questions about this Cookie Policy or would like to make any comments about the website, you can send an email to info@rocioosorno.com.